Having Trouble Viewing Videos?

Videos on LifeSpeak OnDemand are streamed through an Adobe Flash player. For the best viewing experience, we suggest you install the latest version of Adobe Flash after removing any old versions you’ve installed.

Please completely uninstall Flash before reinstalling the latest version.

To uninstall Flash, please follow Adobe’s instructions, listed here: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157

Once you're done, restart your computer and follow Adobe’s instructions for reinstalling Flash: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

If the instructions above don’t resolve the issue please try the following:

1. Temporarily disable popup blocking software installed on your computer to test.
2. Allow LifeSpeak OnDemand.com as a trusted site in your Firewall software.
3. Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren’t set as the default streaming application, as this might affect the video player.

Windows Vista users:

If the flash uninstall reinstall does not work this maybe due to a Microsoft Windows Vista permissions issue.

Please use the Windows button at the bottom left then the search function:

1. Go to: C:\Windows\System32\Macromed\Flash\
2. Right-click on the following file: FlashUtil9b.exe or FlashUtil9e.exe
3. Select "Run as Administrator" and install the update.
4. Restart your computer.

Why does the video keep stopping and starting while I'm watching it?

If a video doesn't play continuously, it may be due to your connection speed. You'll need a broadband connection with at least 500+Kbps for the best viewing experience.

Another possible reason for choppy video playback is that our servers are experiencing high traffic. If this is the case, there's not much you can do. However, we are continuously adding servers to keep up with demand and improve your experience on our site.

It's also possible that your video download speed is slow or inconsistent. In this case, you can try pausing the video until the entire stream is downloaded and then playing the video. Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download by clearing your browser's cache.

Clearing browser cache:

To find out how to clear the cache, click your browser:

• Internet Explorer 7
• Internet Explorer 6
• Firefox 2.x (PC)
• Firefox 1.x (PC)
• Firefox (Mac)
• Safari

Clear the cache for Internet Explorer 7
1. Click “Start” and select “Control Panel”.
(Note: With Windows XP Classic View click the Windows “Start” button and select “Settings” and “Control Panel”).
2. Open the “Internet Options” icon.
3. Click the “General” tab if it isn't selected already.
4. Click the “Delete” button.
5. Under the heading "Temporary Internet files," click “Delete Files”.
6. Click “OK” to exit.

Clear the cache for Internet Explorer 6
1. Click “Start” and select “Control Panel”.
(Note: With Windows XP Classic View click the Windows “Start” button and select “Settings” and “Control Panel”).
2. Open the “Internet Options” icon.
3. Click the “General” tab if it isn't selected already.
4. Under the heading "Temporary Internet files," click “Delete Files...”.
5. Click “OK” to exit.

Clear the cache for Mozilla Firefox 2
1. Open Mozilla Firefox and click on the “Tools” menu.
2. Select “Options” then “Advanced”. (top right)
3. Click the “Network” tab.
4. Under the “Cache” heading, click the “Clear Now” button.
5. Click “OK” to exit.

Clear the cache for Mozilla Firefox 1.x
1. Open Mozilla Firefox on the “Tools” menu.
2. Select “Options” then the “Privacy” icon.
3. Click “Clear” across from the Cache option.
4. Click “OK” to exit.

Clear the cache for Safari
1. From the Safari menu, click “Empty Cache”.
2. When asked “Are you sure you want to empty the cache?”, click “Empty”.
3. Click “Done”.
4. Reload the page.

If you are still having difficulties, please email a detailed account of your issues to technicalsupport@lifespeak.ca.